City of Casa Grande

Alarm Awareness Class

Alarms are designed to protect lives and property. Properly installed, used, and maintained, alarms are a real asset. Each year false alarms cost all of us millions of dollars and thousands of wasted man hours. In Casa Grande, all residents who operate a security alarm system must have a permit.

The Casa Grande Police Department offers FREE classes to residents interested in learning more about how to properly use their security alarm system to avoid false alarms. All who attend will receive a $50 waiver certificate toward their false alarm cost recovery fees. Waiver certificate expires one year from issue date. One per year allowed. One certificate per address. Non-transferrable. Must have a valid permit at the time of registration. Only one class is required.

To register, contact Alarm Coordinator Sheila Chavez at (520) 421-8711 ext. 6570 or schavez@casagrandeaz.gov

Classes are held the 1st (5 p.m. - 6:30 p.m.) and the 3rd (1 p.m. - 2:30 p.m.) Tuesday of the month.

Upcoming Classes:

Tuesday, May 7 from 5:00 p.m. to 6:30 p.m
Tuesday, May 21 from 1:00 p.m. to 2:30 p.m.
Tuesday, June 4 from 5:00 p.m. to 6:30 p.m.

All classes are held at the Public Safety Facility located at 373 E. Val Vista Blvd.

Classes are free, space is limited.

MOST FREQUENTLY ASKED QUESTIONS FOR ALARMS

• How will I know when it's time to renew my permit? The city sends out renewal notices every month. You will receive one in the mail around your expiration date.
• Can I renew my permit early and for more than one year? No, the computer system does not allow us to renew the permit early. Also, we need contacts updated every year as well as a valid signature which requires a yearly renewal.
• Can I pay over the phone? You can call the Finance Dept. at (520) 421-8601 and pay over the phone with a credit card. However, you must also send your signed renewal application at the same time as you are calling so the application is on file.
• Can you send my permit or statement electronically? No, all invoices and renewals are mailed at this time, but this feature may be available in the future.
• When will I receive my alarm permit? You will receive your alarm permit within two weeks of the Finance Dept. receiving payment.
• Can I just send in a check for $10 or pay online? No, the renewal application must be signed and submitted with payment or it will be returned. Currently, we do not offer an option to register or pay online, but this option may be available in the future.
• How long is the permit valid? Why does my alarm permit show that the permit is only good for about six months or so? Chances are, your alarm permit was renewed late. Maybe you did not receive your renewal notice the last time it was mailed to you. Your expiration date never changes. If you first obtained your alarm permit on December 1st. The expiration date will be December 1st of every year.
• Where do I send the alarm permit application and payment to? A check or money order can be mailed to the address at the top of the alarm permit application, which is City of Casa Grande Finance Dept., 510 E. Florence Blvd., Casa Grande, AZ 85122. Please do not send payments to the police department.
• Who do I call if I have any questions about a canceled alarm system, change in contact information or my options to appeal fees? If you have any questions or concerns, you can contact Sheila Chavez, Alarm Coordinator at (520) 421-8711 ext. 6570.
• What happens if my alarm permit is not renewed on time? There are no late penalties. However, if the alarm permit is expired, you may receive a “no permit” fee in the amount of $25 for each alarm call in addition to false alarm cost recovery fees.
• Will police still respond to my property if I do not have an alarm permit? Yes, police respond to all alarm calls, whether you have a valid alarm permit or not.
• Why was my application returned? Either the application was not completed, payment was not included, or the permit application was not included.
• How can I get more information on alarm policies? Visit the city website at www.casagrandeaz.gov/web/guest/alarm to obtain a copy of the alarm permit/renewal application and a copy of the city alarm ordinance OR register for a free Alarm Awareness Class where you will receive a $50 waiver of false alarm fees. Registration required.
• What if I lose my renewal notice or did not receive one? You can visit the city website at www.casagrandeaz.gov/web/guest/alarm and fill out a new one. We are not able to send out multiple notices at this time.