The City of Casa Grande has become one of a handful of communities around the country to leverage smartphone technology to encourage citizens to report service needs or issues of concern. The new app, called mycasagrande, is available for download to use on Android phones and iPhones. The mobile app allows residents to report graffiti, code violations, illegal dumping, street repairs/maintenance, sewer issues and parks maintenance. Residents can simply click a picture of an issue and send it to the City of Casa Grande. “We are very excited about the new tool,” says City Manager Jim Thompson. “We believe it will improve the ability of citizens to communicate with us, improve our efficiency in addressing issues, and make our efforts more transparent to taxpayers.” The technology uses the GPS in smartphones to identify the specific location of the problem, allowing the City to more efficiently dispatch work crews, codes enforcement officers, or other personnel to the scene. The City believes that the information provided by citizens through the new mobile app will help to improve the efficiency of its operations and reduce costs. |
